Deming Case Study Essay Example for Free

Deming pillow slip Study Essay1Introduction1.1Microsoft BackgroundMicrosoft Corporation is a multinational computer technology corporation that develops, manufactures, licenses, and supports a wide range of softw atomic number 18 product harvests for computing devices. Its most profit commensurate products are the Microsoft Windows operating system of rules and the Microsoft federal agency suite of productivity software product. Microsoft was co-founded by report Gates and Paul Allen in 1975.Microsoft rose to dominate the al-Qaeda computer operating system market with MS-DOS in the mid-1980s, followed by the Windows line of operating systems. One of Microsofts accepted mission was a computer on every desk and in every home, running Microsoft software. The comp both withal markets both computer hardware products a great deal(prenominal) as the Microsoft mouse and the Microsoft Natural keyboard, as well as home entertainment products such as the Xbox, Xbox 360, Zune and MSN TV.1.2The Aim Of ReportThe aim of the report is to do an outline on Microsoft corporation on how the Demings 14 aim would impact the Comp several(prenominal)(prenominal) Performance. It go forth centre on * Company existing practice* Qualitative degree of Conformance against the 14 points2. theatrical role Chain chemical reaction3.The 14 Demings pull down1st PointCreate Constancy of purpose toward improvement of product and service Plan for flavour for the beginning for long-term lading by continuously provides top attribute product or level off exceeding it. The organization should al centerings predict and prepare for the any next challenges that are to come. Microsoft is currently applying this practice in their face. In the 1980 they come up with MS-DOS the earlier version of their operate System which evolves to Window 95.Here is where the window-line operating system keeps on evolving until division 2012 with the introduction of Window 8.Every operating sys tem it comes with an improvement. Since the emergence of orchard apple tree in the PC industry Microsoft at one time are having a stiff rivalry in the area where they used to be dominating since 1980s. Microsoft impoverishments to maintain this system in pitch to remain hawkish in the PC industry.2nd PointAdopt the New philosophy.Organization keep hold of to implement quality not nevertheless to its product but to the whole organization process. Rather than reacting to competitive pressure, an organization should focus on the customer subscribe, what exactly they want. The employee of Microsoft been used to all the benefit exerciseing with Microsoft such as high speed internet and tend to forget the outside world doesnt own the luxury they are experiencing and expect the gadget in that respect are using go away have the same(p) impact to the outside world.Problem arises when their product are not well accepted by the unexclusive since its unsuit sufficient to them sinc e they are lacking the facility to fully used it, Microsoft need to pull in what the people call for first before deciding and producing the product. Produce a product that everyone can use and it of necessity to be the best product and in good quality. preference http//www.qbrundage.com/michaelb/pubs/essays/ naturaliseing_at_microsoft.html3rd pointCease dependence on inspection to secure quality.Deming emphasize that organization need to stop depending on inspection. It is costly and unreliable in the long-run. It function dont actually improve quality but to find lack of quality. and so organizations need to build quality from the beginning of process till its end. Microsoft need to take this into consideration because during Microsoft come in tablet launching the device crash during its presentation, thus show the incapabilitys of its device. If they had implement Quality in the beginning this would had happen. Microsoft should learn from this experience and not depend on i nspection during the employment. They should ensure any possible problems are eliminated during the production itself from earlier stage by making the sure top quality products are done from every step of the production.4th pointMove toward a single provider for any one item on a long-term relationship of loyalty and trust. By having lesser supplier, an organization can focus on the quality of their output. Other than price, quality is an different priority when flavour for a supplier. Microsoft need to motivate supplier to improve on their quality and when they contact it look at them as a partner in quality rather than a business connection. Software and diligence developer need to provide the very best service so that Microsoft can depend on them to even produce a good product themselves.5th PointImprove constantly and forever the system of production and service, to improve quality and productivity and this exit lead to decrease in cost. An organization need to continuously improve their system and process. Deming encourage the use of Plan-Do-Check-Act approach to do analysis and find ways of improvement. The Organization should emphasize on training and education so everyone can fulfil better in their jobs to reduce waste, improve productivity, effectiveness and safety.Currently employee in the RD department is given the freedom to be originative and innovative in creating Product as long is benefiting the organization. In 2010 spend $9.5 billion for research and development. Microsoft wanted to its employee to be able to find refreshful ways to improve their current product and service. This can be donethrough training, providing seminar and outsourcing it employee to perform better. 6th pointInstitute training on the jobBy providing a consistence training toward the people an organization will be able to reduce variation. By providing training on the job they will be able to build a foundation of rough-cut knowledge. This allows the worker to understand their roles. Encourage staff to learn from each other.In roughly department of Microsoft some employee are lacking the motivation to improve themselves, these employee lack interest to outperform. Microsoft needs to institute training for them in order to improve their capabilities by encouraging them to attend seminar and courses. This would better prepare the Microsoft for any difficulties since these employees will be able to solve the problem with having to consult the top management. This will also improve the quality of their work since they have the knowledge and the expertise to do so.7th pointInstitute leadership-DoneThe aim of leadership is to fabricate supervisor and managers to understand their staff or worker and the process they are using. The leader should not only supervise but also give guidance rather than punishment. A leader should know what ask to slay the individual work at their best. Microsoft actually had a touch-screen e-reader developed in 1 998, but Bill Gates ignored it because he didnt like the user interface and didnt represent Microsoft.The team up that developed the reader was told to stop coming up with new ideas and instead work on software for Microsoft Office which is their comfort zone. just now now after touch screen getting so much coverage they start giving it attention. The top management should be encourage those staff who came up with institution to pursue their invention. If they were to pursue the idea in the beginning, they would be still dominating the gadget industry.8th pointDrive out fear, so that everyone may work effectively for the company By eliminating fear its separatrix away people worry and foreboding of making mistake thus making them able to perform at their best. The organization needs to let its people them know the management will not smudge blame if mistakes occur. Ensure those who are supervising the worker are approachable. Encourage open communication betwixt manager and e mployee to make them feel comfortable in expressing their problem.An article mentions Bosses at Microsoft screams at employees and blaming them for everything, whether it was their fault or not. This creates fear to employee to be cautious when they are working and even driving them to move out of the company. This will have an impact of the quality productivity. Microsoft needs to establish a friendly relation with its employee to ensure their commitment and motivation to perform at the highest level. High morale employee will produce good productivity and service. Resource http//www.businessinsider.com/microsoft-is-filled-with-abusive-managers-and-overworked-employees-says-tell-all-book-2012-5?op=1ixzz25ZMiHdwh9th pointBreak down the barrier between departmentsEach department need to discern each other department function so they can understand which department depend on which. Rather than Departments trying to compromise, they should focus on collaboration and build a shared vis ion to achieve this. This would improve teamwork and reduce adversarial relationships. For this point its trying to say that there were cases in Microsoft that there are boss of each department at times will be only thinking of their department. Only to maximize the performance of their own department without consulting with other department of how they are progressing. It would impact the outcome of the product. Microsoft need to ensure each department will be able to collaborate with each other to achieve their goal to attain top quality outcome.10th pointEliminate guide word and target for the work force -DoneThe management need to let its subordinate what they want and not making themto guess. An unclear slogan such as Excellence in service confused people which area or what contour of excellence are the organization are pointing at. It would be much clearer if it states You Can Do Better If You get wind. An earlier mission statement of Microsoft is A computer on every desk a nd in every home.This doesnt really tell a clear intention of Microsoft. Soon after a few year the Mission statement changes to a computer on every desk and in every home, running Microsoft software .This clearly indicates the intention of Microsoft of providing Microsoft application and software to every computer. This would motivate its worker to work on Microsoft software. Microsoft should now make a clearer message rather than specific Slogan to ensure all it employees understood where the Organization goal and what they wanted to achieve.11th pointEliminate management by ObjectiveThe management needs to see how the process is being carried out, not just on achieving its numerical target. Normally an organization production target produces high output but low on quality. Provide them with support and resource so that high qualities of production are achievable. Microsoft has tried this before with the Zune, which was an attempt to compete with iPod. Microsoft Corporation launche s the Zune Mp3 player when apple iPod was in its Prime. This attempt result in failure as Apple product are way better compare to their. Here Microsoft needs to know it not necessary to try to compete with other but focus on the quality which will meet with the consumer preference than they would have a high chance of success rather than trying to rival its competitors. Resource http//betanews.com/2011/03/14/ipod-didn-t-kill-zune-microsoft-did/12th point study barrier to pride of workmanshipThese points concentrate of the people whose doing the work. It means to allow everyone to be proud of their acquirement without being compared from one another. Treat all workers with the same treatment to eliminate competition amongst worker for any rewards. If you were on a team of 10 people, you walked in the first day knowing that, no depend how goodeveryone was, 2 people were going to get a great review, 7 were going to get mediocre reviews, and 1 was going to get a terrible review, says a former software developer.It leads to employees nidus on competing with each other rather than competing with other companies. This is taken from a former employee of Microsoft, their clearly indicates there are favoritism in Microsoft Top management. This encourages rivalry amongst its own staff. Remove this, and and then employee will then be able to focus on their job and produce quality product and service.13th PointImplement education and Self-ImprovementWith this point, the management should focus on improving the current skill of its employee. By encouraging them to learn new skill and knowledge it will better prepare them for future challenges and changes In Microsoft Corporation they are lacking the motivation to be more innovative nowadays. They are more concern to preserves their existing product such as extending their office application, Window Operating system and change magnitude server software window server. Microsoft is not too fond of taking risk into making new product and service. It took them years to come up with Microsoft surface tablet when other developer such as Samsung and Apples been doing it for a few years already. They need to implement the 13th point so that its employee will be able to improve their ability and knowledge so that the organization can cope with changes in the future.14th pointMake Transformation everyones JobEveryone in the organization have to make changes, the organization will improve overall by having each person in the organization is make to produce better quality. To achieve this management will need to make changes in the management article of faith by applying the Demings 14 point into their system. Microsoft needs to analyze each small step and understand how these steps contribute to better quality. Everyone from the lower ranking worker to the top ranking should be able to contribute to their fullest.4.ConclusionTo conclude all Microsoft corporation need to implement the 14 Deming point to en sure its excerpt in its industry which it previously dominate. For the research done on Microsoft corporation , there are some major area that they need to gives attention too and Deming 14 point will be able to provide a solution if it is to be applied in the proper way. The success of this method will depend on the top management to its lower ranking worker of how well they can put one across to Deming philosophy.5.ReferenceBookMary. Walton (1986) ,The Demings Management MethodDennis F. Kehoe (1997) The Fundamentals Of Quality Management 2nd EditionWebsite Hci.com.au (1960) Demings 14 points. online on tap(predicate) at http//www.hci.com.au/hcisite2/articles/deming.htm. Accessed 29 August 2012. Deming 14 points Philosophy. Available at http//www.mindtools.com/pages/article/newSTR_75.htm. Accessed 27th August 2012. Demings approach is summed up in his famous 14 points. Available at http//www.1000advices.com/guru/quality_tqm_14points_deming.html. Accessed 30th August 2012. readi ng of Microsoft available athttp//www.winsupersite.com/article/windows-server/microsoft-just-like-ibm http//www.about-microsoft.com/ Accessed25 August 2012Information for Microsoft Surface available athttp//psynixis.com/ intercommunicate/2012/06/surface-the-problem-with-the-microsoft-tablet-vision Information on former employee complainhttp//betanews.com/2010/02/09/why-former-employees-say-microsoft-can-t-innovate/ Accessed25 August 2012 http//www.businessinsider.com/microsoft-is-filled-with-abusive-managers-and-overworked-employees-says-tell-all-book-2012-5?op=1 Accessed25 August